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11 March 2019
SFH Group: Winning Over Irate Customers Workshop

Stitt Feld Handy (SFH) Group presents a workshop entitled: Winning Over Irate Customers Workshop

Turn difficult front line conversations into productive exchanges.

You will learn how to:

  • Handle complaints effectively while maintaining the relationship
  • Deliver unwanted messages with confidence
  • Prepare for and master tough conversations

Oliver Martin, Toronto-based facilitator, trainer, coach and mediator with the SFH Group
Jennifer Wright, Toronto-based facilitator, instructor, mediator and investigator with the SFH Group

Price: USD $575/Bds $1150 per person

If your organisation registers 5 or more participants, there will be a 15% discount for each of those registrations. In addition, your organisation will also receive 15% off on any additional registrations received for this workshop.

Register 4 weeks in advance or earlier and receive a 5% discount.

Register online at 

For more details:
Call: 1-888-666-3340


Admission: Bds $1150.00 per person

Venue: Bougainvillea Beach Resort, Maxwell Coast Road,Christ ChurchBougainvillea Beach Resort, Maxwell Coast Road,Christ Church

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